omnichannel contact center

Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate…
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AI Transcription Redaction, the latest addition to the Intermedia AI Interaction Insights suite, leverages Intermedia SPARK AI™ technology to remove sensitive data from call…
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Bright Pattern partners with German-based SOGEDES to deliver intelligent and creative customer experience solutions to clients in the DACH market to improve the way they deliver…
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HoduSoft, one of the leading UC providers in India, has introduced omnichannel contact center software for the e-commerce and retail sector. HoduSoft, one of the leading Unified…
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Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing Broadvoice, a provider of hosted voice, unified communications…
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Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels.  Bright…
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Playvox, the leading CRM-connected omnichannel contact center provider of Workforce Engagement Management solutions, is launching its new Capacity Planner solution at the Society for…
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Over 100 percent expansion within the install base and new customer adoption with higher annual contract value. Playvox, the leading CRM-connected omnichannel contact center provider…
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Lifesize Multi Application Room Solution (MARS) Enables Hybrid Workplaces to Deliver On-Demand Connectivity to Microsoft® Teams®, Cisco® Webex®, Zoom®, and More. Lifesize, the original…
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Independent audit attests to Playvox's commitment to data security and privacy Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions,…
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