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NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform
People Management

NICE Launches Cxone@Home to Enable Immediate Contact Center Transition to Work-From-Home in Response to COVID-19

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NICE Showcases Strategies for Mastering a New World of Extraordinary Experiences for Customers and Employees
Buyer Insights

NICE Showcases Strategies for Mastering a New World of Extraordinary Experiences for Customers and Employees

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NICE Actimize Launches AI-Driven New Account Fraud Solution to Combat Synthetic and Stolen Identity Fraud
Buyer Insights

NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data

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Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence
Artificial Intelligence (AI)

80 Percent of Business Leaders Consider RPA Important in Improving Customer Service, Says Study

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NICE inContact CXone Delivers World’s Most Comprehensive Digital-First Omnichannel Offering in CCaaS Market
Sales Engagement

NICE inContact CXone Delivers World’s Most Comprehensive Digital-First Omnichannel Offering in CCaaS Market

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NICE Accelerates Dramatic Shift of Tens of Thousands of Agents to Work From Home for Both New and Existing Customers, at a Record Pace
Sales Engagement

NICE Announces Engagement with Microsoft Across Multiple Platforms

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NICE Wins 2019 CRM Service Leaders Awards for Excellence in Analytics and Workforce Optimization
Pipeline Management

NICE Wins 2019 CRM Service Leaders Awards for Excellence in Analytics and Workforce Optimization

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CXone Analytics Boosts Contact Center Performance and Extreme Agility
Sales & Marketing

NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone

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General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions
Mobile & Field Sales Enablement

General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions

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CXone@home Is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home
Sales & Marketing

NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report

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