MIT

There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time and give agents more bandwidth for…
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Researcher sheds more light on why East Asians are less likely than South Asians to attain leadership positions in the US When Parag Agrawal was recently named CEO of Twitter, he…
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370 consumer products executives in 10 markets surveyed EY today announces the launch of Operating Model Transformation, a solution that helps consumer products (CP) companies reshape…
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Tim Zheng, Founder and CEO at Apollo talks about his journey setting up Apollo.io and how enhanced sales intelligence capabilities can drive better business outcomes: ______ Hi Tim,…
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Ericsson and MIT to collaborate on two major research projects on the design of state-of-the-art hardware that could one day power next generation 5G and 6G mobile networks…
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As we enter a new age for electronics powered by 5G and eventually 6G, MIT and Ericsson are collaborating on two research projects that seek to help build a new network…
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Observable, the destination for data visualization—is launching for developers, data scientists, journalists, educators, and more to explore, analyze and visualize data on the web,…
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Accenture and the Massachusetts Institute of Technology (MIT) are co-developing a supply chain resilience stress test for assessing operational and financial risks created by major…
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