Knowledge AI

Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite

STS News Desk Jun 20, 2023

Unlike generic models, Observe.AI’s LLM is trained on real-world contact center data and tasks, and offers greater accuracy, control, and privacy for contact centers to leverage…
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Artificial Intelligence (AI)

Uniphore Acquires Colabo to Deliver Knowledge AI and Automation

STS News Desk Apr 13, 2022

Knowledge AI capabilities automate extraction of knowledge entities and graphs to empower real-time learning for intelligent virtual assistants and human agents…
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