Justin Robbins

UJET Research Reveals Chatbots Increase Frustration for 80% of Consumers

STS News Desk Dec 6, 2022

Consumers find many chatbots a ‘waste of time’ as ineffective self-service options continue to sabotage the customer experience UJET, Inc., the world’s most advanced contact center…
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Predictive Marketing

Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research

STS News Desk Sep 13, 2022

Brands With Poor Customer Experience Will Be Cut First as “Skimpflation” Rises Seventy-nine percent of consumers plan to cancel subscriptions, move to lower-cost providers, or…
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