interactive voice response

InflowCX announced today that they have acquired NetFore. The partnership accelerates InflowCX's expansion of service offerings for contact center self-service and AI technologies.…
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The partnership offers European enterprises comprehensive Teams solutions using Altigen’s suite of applications and services and Voxnube’s Cloud Calling expertise Voxnube, a UK-based…
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With Call Center volume on the rise across all channels, using AI to automate both routine and complex calls becomes more critical than ever Eltropy, the leading digital…
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Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category. Bright…
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Working remotely or in-facility, defi team members offer digital, AI-enabled experience to lenders and their borrowers defi SOLUTIONS is pleased to announce the implementation of…
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Sudhir Agarwal, Founder and CEO at Everise shares his thoughts on the impact of AI in call centers today while diving into a few top customer expectation trends in this quick chat:…
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NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer…
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Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and a 2019 Gartner Cool Vendor, announced its AI-based virtual support agent, Espressive…
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In The Pandemic Age, Voximplant Kit Delivers A Simplified No-code Cloud-based Contact Center Solution That Can Be Deployed By Any Business Department In Minutes…
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In response to the COVID-19 crisis, Clickatell, a global leader in mobile communications and chat commerce platforms, announced a swift to implement and cost-effective response solution…
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