intelligent contact center

Five9, provider of the Intelligent CX Platform, closed 2023 with strong growth and continued business momentum leading into 2024. As enterprises continue to invest in customer…
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NICE is identified as a provider using conversational AI technology aimed at improving customer and employee experience NICE today announced that it has been named a Leader in the …
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized as a Leader by Aragon Research, Inc. in the Aragon…
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With continued enterprise market growth, Fuze is well-positioned to expand its virtual contact agent offerings to meet modern contact center demands Fuze, the leading…
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Aragon predicts that By YE 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. Aragon…
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Vendors are selected for Innovation Awards based on the innovation of their product or service Five9, a leading provider of the intelligent contact center, has been named a winner of…
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Invoca, an AI-powered call tracking and analytics company, has been named a "Hot Vendor in Conversational Intelligence for 2019" by Aragon Research. The report identifies solutions from…
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