Info-Tech

Improving Service Desk Metrics Helps IT Better Align With Strategic Business Goals, According to…

STS News Desk Aug 25, 2022

Info-Tech Research Group, one of the world's leading IT research and advisory firms, has published a new research-backed blueprint, Define Service Desk Metrics That Matter. This…
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Pipeline & Analytics

Info-Tech Research Group Publishes New Research Blueprint to Optimize Service Desk Operations

STS News Desk Mar 4, 2022

'Info-Tech Research Group, a global IT research and advisory firm, has published new service desk research blueprint that will enable organizations to leverage service desk ticket data…
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