Industry analysts

Interactions 2024 brings together top CX thought leaders to showcase the latest groundbreaking innovations for cloud, digital and AI transformations NICE announced…
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WalkMe co-founder Rafael Sweary to step down as President; Board Member Michele Bettencourt appointed as Board Chairperson WalkMe Ltd., a leading provider of digital adoption…
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Intradiem solutions dramatically increase customer experience teams' productivity and decrease companies' operational challenges. Based on its recent analysis of the workforce…
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Based on scoring by industry analysts and consultants, NICE was recognized for leadership in contact center infrastructure, interaction analytics, and Workforce…
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MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2022, in Orlando, FL. Mr. Rumburg has…
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Orpheus, a McKinsey company, was named as a global solutions leader in procurement analytics by Spend Matters for its advanced functionality, ability to manage complex deployment and…
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Webhelp, a leading global provider of customer experience (CX) and business solutions, announced it has been positioned by Gartner® as a Leader in the 2022 Magic Quadrant™ for Customer…
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FedEx Express, a subsidiary of FedEx Corp. was recently recognized by Frost & Sullivan with the 2020 Malaysia Customer Value Leadership Award. The recognition was based on a recent…
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