Genesys PureCloud

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announced that it was recognized by Omdia, formerly Ovum, as a market challenger in their 2020…
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Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announces its placement as a finalist for the 2020 CCW Disruptive Technology Solution of the…
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Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and…
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New native and third-party AI orchestration optimizes customer journeys from marketing to sales to service, enables businesses to achieve 40-60% faster time to value Genesys introduced…
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