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Tag: First Call Resolution

Zenarate AI Simulation Training Receives 2023 Customer Value Leadership Award from Frost & Sullivan
Artificial Intelligence (AI)

Zenarate Wins the Financial Technology 2022 Tech Trailblazers Award for Simulation Training in Contact Centers

STS News Desk -
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Call Abandonment Rate: Comprehensive Guide
Lead Distribution & Call Management

Call Abandonment Rate: Comprehensive Guide

STS News Desk -
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First-Call-Resolution-Comprehensive-Guide-Launched
Pipeline & Analytics

First Call Resolution Comprehensive Guide Launched

STS News Desk -
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