DMG

UJET Launches Research to Improve Contact Center Agent Attrition

STS News Desk Jul 27, 2022

Cloud Contact Center Leader Partners with DMG Consulting to Provide Practical Guide for Reversing the Great Resignation UJET, Inc., the world’s most advanced cloud contact center…
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Intelligent Assistants

Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

STS News Desk Oct 30, 2020 0

Accelerates the Five9 Artificial Intelligence portfolio by providing ‘digital workers’ that drive a new level of self service in the contact center Five9, a leading provider of the…
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Artificial Intelligence (AI)

New Research Recognizes Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service

STS News Desk Jul 14, 2020 1

Verint Systems, The Customer Engagement Company™, today announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor…
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Sales Engagement

Verint Recognized for Market Share Leadership Across Multiple Regions and Markets in New Contact…

STS News Desk Jun 10, 2020 0

Verint Systems, The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market…
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