Digital Channels

Recent constraints due to the coronavirus have accelerated consumers’ move toward digital channels for their banking, retail purchases, and a host of other services. As a result,…
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Johnson's Addition Bolsters Amperity's Position as a Leader in the Highly-Coveted Customer Data Platform Category Amperity, the leading enterprise Customer Data Platform (CDP), today…
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Annual NICE inContact CX Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering self-service channels including chatbots…
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Despite ongoing turbulence of COVID-19, many brands are doubling down on their investment in social media ad spend, according to new Q3 2020 Social Media Trends Report Socialbakers,…
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SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for omnichannel customer service…
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The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new technologies to address shifts in demand and…
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Organizations Immediately Benefit from Artificial Intelligence to Improve their Workforce Cresta, a real-time intelligence platform for customer conversations, announced its…
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Customer service has top priority for the start-up GUURU from Zug, Switzerland. For this purpose, the young company developed GUURU’s smart customer interaction solution, a…
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One of the biggest outcomes of the Covid-19 pandemic on workplace or “marketing and sales’’ culture is that companies worldwide will now acknowledge that many of the activities…
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Leaders Integrate New Technologies Into Existing Production and Supply Systems but are Also More Likely to Face Challenges Due to the Complexity of Multiple Integrations Jitterbit, the…
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