CX

Talkwalker, the leading social listening and analytics company, announced the appointment of Joseph Fuster as its new chief sales officer. In this role, he will oversee the global…
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SugarCRM Inc., the innovator of time-aware CX, today announced the launch of SugarPredict, the first data-fueled AI for CRM. SugarPredict delivers new levels of prediction accuracy…
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NICE (Nasdaq: NICE), today announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service,…
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The leader in customer journey analytics and Journey IntelligenceTM is set to make an impact in CX in 2021. BryterCX, with over two decades of journey analytics and customer journey…
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Informatica, the market leader in enterprise cloud data management, today announced the industry's first enterprise-scale cloud-native Customer 360 SaaS solution, a game changer for…
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Mindstream Interactive continues its series of data-driven reports helping marketers deliver a better customer experience (CX) with 2021 Top CX Trends: Things Have Become Personal.…
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Chad Pearce, Vice President Marketing - APAC at Zendesk joins us in this chat to share a few tips on scaling Sales and Marketing efforts effectively for a better online customer…
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TTEC released its annual report of 2021 trends in the Customer Experience as a Service (CXaaS) space that takes a deep dive into seven trends altering the new customer and employee…
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Partnership enables integrated customer support within today’s most popular games Zendesk, is building on its customer experience (CX) leadership by becoming a Unity Verified Solutions…
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Nuvi is Social Customer Experience (CX) management platform utilizes many social analytic factors and sources to provide Enterprise brands with accurate and actionable insights.…
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