customer service

Officium Labs, a unique decentralized Customer Experience startup, has acquired SpreadsheetScheduler.com, adding industry-leading workforce management (WFM) tools to the Officium…
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Winners of the 2021 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from February 1 through March 5,…
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Dr. Kolodziej's expertise allowed the implementation of solutions, technology tools, and process improvements that had a major impact on customer experience Ricoh USA, Inc. announced…
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PlumSlice Labs, Inc., a leading provider of omnichannel product experience management for brands and retailers, today announced Trend Marketing Wholesale, a company dedicated to…
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Boost.ai, a global leader in conversational AI for Fortune 1000 companies, and Nordic Capital, a leading private equity firm focusing on fast growing companies in Northern Europe, today…
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Online expectations have soared while personalized experiences have not - creating frustrations for consumers and employees. Coveo, a leader in relevance platforms that transform…
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Five9, Inc. , an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research…
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600 responses from CS decision-makers in U.S., UK, Germany, mostly in mid-market or large enterprises with global consumer base 79% of leaders find AI-powered translation…
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Namely, the leading HR platform for mid-sized companies, today shared details of its new approach to customer service and reported a significant increase in satisfaction from its…
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