customer service

Trend Watch Details Data Supporting the Increased Need for Soft Skills Mastery in Sales and Service Roles Mursion, the industry leader in immersive virtual reality training for…
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Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. Zappix, the…
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LiveVox, Inc. a leading cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its…
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Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems Inc. , the software company…
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PROS , a provider of AI-powered solutions that optimize selling in the digital economy, announced outcomes from the inaugural Airline Digital Retailing Academy, conducted in…
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Avaya , a global leader in solutions to enhance and simplify communications and collaboration, announced it has been classified as an Innovative Vendor and a Value Index Leader in the…
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RAIN Group, a global sales training company delivering award-winning results through in-person and virtual sales training, coaching, and reinforcement, announced today it was named to…
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3CLogic announced a collaboration with ServiceNow to deliver integrated voice self-service and intelligent agent routing to ServiceNow’s Customer Workflows platform. These new…
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MetTel, a digital transformation and communications leader, has won a Gold Stevie® Award in the 19th Annual American Business Awards® for outstanding Achievement in Sales or Revenue…
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