customer service

Brands at Risk of Losing Millennials, Gen Z for Good if they Don't Meet Consumers where they are -- in the app Helpshift, the established leader for in-app customer service in the…
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Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective NICE today announced it is collaborating with…
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ISG Provider Lens™ report sees CCaaS providers offering AI- and analytics-based services to improve customer experience Enterprises across the global are seeking support from…
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Business technology innovator, ePROMIS Inc., is again on the news for good. ePROMIS has announced the launch of ePROMIS FutureGen Enterprise Cloud, revolutionary software that will…
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Coveted Award Recognizes Platinum Elite Solution Providers that Post the Highest Total New Sales Revenue Each Year AireSpring, a leading Managed Services Provider specializing in…
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iWave, the industry's top-rated and most advanced fundraising intelligence solution was presented with three TITAN Business Awards. The awards included Gold in Best Customer…
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UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox UJET, Inc., the world’s first and only CCaaS 3.0 cloud…
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Kemp, the leader in powering always-on application experience , today announced it has won "Customer Service of The Year 2021" as part of the annual Network Computing Awards. The…
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Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, announced that it has been recognized in the 2021 Gartner…
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Global Low-Code Workflow Management Platform Receives Funds From Multiple Investors Including $50 Million from SoftBank Latin America Fund Pipefy, the low-code workflow management…
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