customer service reps

Widespread incentive offers and guilt trips strongly affect the accuracy of customer satisfaction research Customer-service representatives are pressuring consumers to the point of…
Read More...

Manufacturers and distributors can now boost customer satisfaction and profitability for nearly all customers with PO-backed orders – without forcing changes in how they buy. …
Read More...

More than half of customer service workers have considered leaving their jobs due to the stress of trying to meet customer expectations Intercom, a modern customer communications…
Read More...