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Saarthee Launches Revolutionary Generative AI-Based Customer Experience (CX) Agent Training Simulator saarATS to Transform Agent Training
Artificial Intelligence (AI)

Saarthee Launches Revolutionary Generative AI-Based Customer Experience (CX) Agent Training Simulator saarATS to Transform Agent Training

STS News Desk -
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New Data From Gladly Reveals Top Motivators of the Modern Customer Service Team
Predictive Analytics

New Data From Gladly Reveals Top Motivators of the Modern Customer Service Team

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Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency
Artificial Intelligence (AI)

Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

STS News Desk -
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AI-Powered Messaging Platform Supercharges Sales Reps and Helps Small and Medium Businesses Increase Revenue
Artificial Intelligence (AI)

AI-Powered Messaging Platform Supercharges Sales Reps and Helps Small and Medium Businesses Increase Revenue

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Ferrara Candy Sweetens Social Customer Service with Sprinklr
Partner Management & Channel Enablement

Ferrara Candy Sweetens Social Customer Service with Sprinklr

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Leading International Airline Selects eGain Knowledge Hub to Elevate Customer Service
Sales & Marketing

Leading International Airline Selects eGain Knowledge Hub to Elevate Customer Service

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Datalogz Launches a New Solution to Solve BI Sprawl
Artificial Intelligence (AI)

Forethought Launches Assist Automations, Enhancing the Agent Experience With Automated Workflows

STS News Desk -
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Sibedge, a Software Engineering Company, Adds AI-Powered Virtual Agents, Prebuilt Skills and Templates to Its Implementation Portfolio
Intelligent Assistants

Sibedge, a Software Engineering Company, Adds AI-Powered Virtual Agents, Prebuilt Skills and Templates to Its Implementation Portfolio

STS News Desk -
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ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent
Artificial Intelligence (AI)

ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent

STS News Desk -
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San Diego Workforce Partnership Taps Domo to Improve Economic Mobility for Job Seekers and Help Businesses Grow
Artificial Intelligence (AI)

Tipsy Elves Partners with HiOperator to Handle Huge Spike in Customer Service Inquiries During Holiday Season

STS News Desk -
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