customer service agents

The 2023 Hero Experience Report sheds light on the direct connection between elevating your customer service agents and your customers Gladly, the customer service platform built…
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Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models Freshworks Inc. announced new GPT-based conversational enhancements to…
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Optiwe is a messaging platform that leverages Artificial Intelligence and ChatGPT to enhance the performance of sales representatives in digital channels. Optiwe announces the launch…
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Sprinklr Modern Care, Modern Research, and Social Engagement & Sales drive efficient operations and engaging customer experiences. Sprinklr, the unified customer experience…
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eGain Corporation, the leading knowledge management platform for customer engagement automation, announced that a leading international airline has selected the eGain Knowledge Hub™ to…
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New feature empowers customer service agents to eliminate manual work and more quickly help customers Forethought, the human-centered AI platform, announced the launch of a new…
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Sibedge expertise takes enterprise conversational experience to a new level, for employees and customers. Sibedge, a globally distributed software engineering company, announced…
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Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company published its CX Report: ‘Is the Future of…
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This is the third consecutive holiday season HiOperator has handled Tipsy Elves’ customer service tickets, maintaining specific brand voice and high customer satisfaction rate…
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