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Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and…

STS News Desk Nov 19, 2021

70% of consumers across the U.S. and U.K. prefer to use a combination of channels simultaneously to find answers. 77% of contact centre employees say they sometimes or…
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Cenlar selects ServisBOT conversational AI platform

STS News Desk May 12, 2021 0

Enterprise conversational AI platform vendor, ServisBOT has announced that its platform has been used by Cenlar FSB to create two chatbots that offer borrowers a new digital…
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