Customer Relationship

Perficient, Inc. , the leading digital transformation consulting firm serving Global 2000 and other large enterprise customers throughout North America, announced that it will…
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Voice-enabled access to call and interaction reports, customer information. Detailed sales activity metrics available for executives. Helps conversate with data.…
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The Projects in Which Atento Has Implemented Rpa Technology in Spain Have Managed to Reduce the Average Handling Time (AHT) of Customer Service Agents by up to 25% Atento S. A. , the…
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Hiya, the global leader in bringing trust and identity into the mobile call, announced a new product that allows businesses to provide meaningful context into their calls to mobile…
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If you have ever worked in or been connected to the Customer Support industry, you might be familiar with contact center “contests” or “games” to drive increased performance. For…
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Analysis of user behavior provides guidance on how agents can successfully manage their accounts Contactually, the real estate CRM of choice for many of the country's top real estate…
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