customer interactions

Every sales interaction should be viewed as an opportunity to further empower the customer feels Ganesh Shankar, Chief Executive Officer and Co-Founder of RFPIO; in this chat with…
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Amdocs , a leading provider of software and services to communications and media companies, and BT, one of the world’s leading communications services companies, announced that in…
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CallRevu, an industry leader in automotive communication intelligence, featuring call data, tracking and advanced machine monitoring with artificial intelligence (AI) for dealers,…
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FusionLayer has launched a refreshed brand to solidify its technology leadership within the edge cloud and the network automation realms. With analyst companies like Gartner and…
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VHT, a leading provider of customer in control software, today announced a collaboration with Amazon Web Services (AWS) to provide brands with access to cloud-based Callback and…
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Concentrix, a leading global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a rapidly deployable and cost-effective solution that…
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maaiiconnect, a leading customer engagement platform, now allows businesses to have conversations with customers over WhatsApp and WeChat directly from its dashboard. The integration of…
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SugarCRM Inc., the innovator of time-aware CX, today announced its inclusion in the 2021 Nucleus Research Hot Companies to Watch list. Sugar was cited for expanding the breadth of its…
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Five9, Inc (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that the company received the highest Product Scores in two of the Use Cases in…
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Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism Service Assist. This new offering…
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