customer interactions

ISG Provider Lens™ report says adoption of automation for customer interactions, document processing and other processes bucking national trend of lower IT spending Many British…
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NICE VoC recognized for built-in AI and analytics and real-time actions that help organizations instantly act on customer feedback to drive better customer engagement in Quadrant…
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The Anna™ AI technology is built from 25-years of customer interaction insight that replaces outdated speech analytics products. TPG Inc., a leading provider of customer experience…
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Conersational AI, when implemented with the right messaging flows can help enhance the entire online buying and selling experience while enabling better customer interactions and…
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Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day Amazon Web Services, Inc. (AWS), an Amazon.com, Inc.…
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Polaris Software, a leading provider of sales and marketing software, announced today that the company has surpassed 1 million users through its global base of over 25,000 customers.…
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Leading cloud-based voice platform provider Aircall recently announced a $120M  Series D funding round led by Goldman Sachs; CEO at Aircall - Olivier Pailhes has a chat with…
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SAP SE announced it is again recognized as a Leader in the 2021 Gartner Magic Quadrant™ for Sales Force Automation.* This is the third consecutive year that SAP has been recognized as a…
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Integrating CX platforms with agent performance enhancement tools will help contact centers gain valuable data that can improve customer interactions, finds Frost & Sullivan An…
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AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center,…
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