customer experience

Confirmit’s B2B Account Health solution recognized for best-in-class innovation Confirmit announced that TMC, a global, integrated media company, has named Confirmit B2B Account Health…
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Comm100, a global provider of omnichannel customer experience solutions, announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer…
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Talkdesk Boost eases transition to the cloud by augmenting existing on-premises systems with intelligent, cloud-based contact center applications Talkdesk, the cloud contact center…
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As of H1 2019, Monetate has influenced more than $2 billion in purchases and its broader growth strategy includes new branding and leadership to serve rising demand for smarter…
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Findings show that businesses are producing more videos than ever, average video length is down 33% while average viewer retention rate is up 13%, and more businesses are augmenting…
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Initial pilot deployments resulted in unprecedented time savings for live agents Ada, the market leader in Automated Customer Experience (ACX), announced the launch of Ada Glass, which…
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Kitewheel’s 2019 State of the Customer Journey report points to steadily increasing adoption by companies of all sizes in both B2B and B2C, across the entire customer lifecycle, in…
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This Year's Innovation Awards include a Leading Hospitality Provider, a Major Australian-based Financial Institution, a Groundbreaking Real Estate Platform and Other Innovators…
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The integration streamlines operations of marketing and customer care teams with a multi-channel integration of services, driving a unified customer journey Socialbakers, the leading…
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PactSafe's Ashley Walsh explains "The Future of Data in Contract Acceptance" and how to pick a Contract Acceptance platform in 2019.
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