customer experience

Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact…
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Pointillist, an award-winning provider of customer journey analytics software, identified that quantifying the ROI of customer experience (CX) initiatives is the top CX challenge for…
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Kibo, a leader in cloud commerce, announced Brian Wilson has joined the company as its Chief Operating Officer. Brian brings more than 20 years of client enablement leadership in…
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CSG released the results of a comprehensive new survey examining the correlation between customer experience (CX) and business growth. Conducted by Forrester Consulting, the…
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In the face of COVID-19, businesses across the country are being forced to shift their strategies in order to serve customers and stay afloat. If you’re a brick-and-mortar business,…
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that Mitsubishi Caterpillar Forklift America has selected Qualtrics EmployeeXM.…
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Qualtrics, the leader in customer experience and creator of the experience management category,  announced that organizations around the world have gone beyond simply measuring…
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Genesys, the global leader in cloud customer experience and contact center solutions, announced three strategic additions to its executive team, including Eva Majercsik as chief people…
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The most crucial skill that today’s marketer or salesperson needs is the ability to learn and adapt to new tools and technologies given that the technological landscape is evolving…
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that the State of Nebraska will leverage its COVID-19 Assessment, Testing, and…
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