customer experience

FMS Solutions, leading accounting and payroll specialists focusing on independent businesses, shares some critical insights that can help independent retailers reimagine their customer…
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AI-enabled, real-time guidance can support contact center agents in the moment, reinforcing training and providing support when they need it most Balto, the leader in real-time…
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Inbound contact routing will continue to dominate the market, but analytics will witness the strongest growth, finds Frost & Sullivan Frost & Sullivan is recent analysis,…
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Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology, announced today that it has been named in the first Gartner Magic Quadrant for Voice…
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Comprehensive survey explores how businesses are preparing for industry changes ahead Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company,…
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Contentsquare, the global leader in experience analytics, is now partnering with Microsoft Azure’s powerful cloud computing platform to accelerate its growth, drive peak performance and…
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SugarCRM Inc., the innovator of time-aware CX, today announced that Milsoft Utility Solutions, a utility software solution provider to more than 1,100 utilities, consultants,…
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Combined company delivers most effective and efficient methods for customer interaction TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and …
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Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer…
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FlowForma, the leading provider of Process Automation tools for Microsoft Office® 365, today announced an exciting new partnership with AFJ Solutions, to deliver the award-winning …
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