customer experience

Webhelp, a leading global provider of customer experience (CX) and business solutions, today announces a host of positive results from the implementation of machine learning (ML) and…
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Medallia, Inc., the global leader in customer and employee experience management and engagement, announced the launch of a new self-service restaurant insights dashboard, Intelligence…
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Leading Global CX Provider Helps MLB Kick Off New Season with Two Bronze Awards for Contact Center of the Year and Customer Service Training Team of the Year Alorica…
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New findings show the number of videos shared by businesses increased by 135% year-over-year fueled by user-generated videos within sales teams, High Tech firms, Financial…
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Registration has commenced for DEMOFEST™️, the all-Presales virtual conference that debuted in 2020. Consensus, a leading SaaS platform focused on scaling Presales through interactive…
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Lilt, the modern language service and technology provider, announced the launch of "Global Experience Leaders," an original series hosted by Lilt CEO, Spence Green. The series will…
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The importance of having customer-facing teams focus more on real-time customer feedback, so that they can address concerns and queries faster also demands more stronger implementation…
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Honor reflects Venkataramani's leadership in transitioning 43,000 employees across the globe to work-from-home environments in less than three weeks due to pandemic TTEC Holdings,…
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Chargebee, a leading subscription management platform, strengthens its ecommerce offering through an integration with BigCommerce , a top Open Saas ecommerce platform for…
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Customer service experience automation leader Solvemate announces the addition of natural language processing (NLP) capabilities to its customer service automation platform solution…
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