Customer Experience (CX) leaders

Survey: Majority of Organizations Believe Generative AI is Key to CX, yet 63% Say Implementation is…

STS News Desk Sep 10, 2024

CallMiner’s Annual CX Landscape Report Reveals AI Fears Are Abating, as Organizations Harness AI to Empower Employees and Uncover Insights Amid Greater Data Collection…
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Predictive Marketing

Zenarate AI Simulation Training Releases 2023 CX Agent Report with Execs In The Know

STS News Desk May 2, 2023

The report highlights trends and challenges for contact center leaders working to improve agent performance and reach important KPIs Zenarate, the leading AI Simulation Training…
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