customer experience (CX)

CallMiner’s agentic AI framework builds on existing features and adds automation to the analytics process within the CallMiner platform, enhancing efficiency, productivity and…
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Tech leaders are the most bullish when it comes to increased budget expectations in the coming year According to Forrester’s 2025 Budget Planning Guides, leaders intend…
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Generative AI, in the context of Customer Experience (CX), refers to advanced artificial intelligence systems capable of creating or generating new content, responses, or data…
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Tech leaders are the most bullish when it comes to increased budget expectations in the coming year According to Forrester’s 2025 Budget Planning Guides, leaders intend…
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SuccessKPI integrates key technologies that help federal contact center agents instantly connect to valuable insights and resources to better serve their customers. SuccessKPI…
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USA Kantar, the world’s leading marketing data and analytics company and QuestionPro, a global leader in survey and research, data and insights services, announce a new partnership…
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Simon Horrocks joins Talkdesk as the Asia-Pacific (APAC) leader to help drive the company’s ongoing growth and expansion as an artificial intelligence (AI) leader in customer…
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Business leaders join consumers in lamenting the state of customer service—but think their own companies are the exception In spring 2023, Interactions, a leader in conversational…
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eBook Explains How to Achieve Next-Gen Customer Interactions Using Generative AI (GPT) with Concrete Use Cases and Explanations, Defines How Roles and Responsibilities Will Change…
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Rana joins Cyara to accelerate global growth and drive market expansion Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the…
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