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Infobip's Survey Reveals Americans Are Getting Personal with Chatbots
Lead Distribution & Call Management

Infobip Launches Live Video Support to Help Businesses Resolve Customer Queries More Quickly

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Virgin Pulse Wins Four 2022 CCW Excellence Awards, Including Customer Contact Center Leader of the Year & Best Contact Center Culture
Sales Engagement

Virgin Pulse Wins Four 2022 CCW Excellence Awards, Including Customer Contact Center Leader of the Year & Best Contact Center Culture

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Comm100 announces outreach and contact management features at NACAC National Conference
Digital workspace platforms

Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

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Top Customer Contact Executives to Join 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange this April in Florida
Artificial Intelligence (AI)

Top Customer Contact Executives to Join 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange this April in Florida

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Handling Customer Service On Black Friday
Email Tools

Handling Customer Service On Black Friday

Lee Cottle -
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Create a Collaborative Organization to Help Manufacturing Companies Deliver Exceptional Customer Service at Every Touchpoint
Price Optimization & Revenue Management

Create a Collaborative Organization to Help Manufacturing Companies Deliver Exceptional Customer Service at Every Touchpoint

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Frost & Sullivan Recognizes Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions & Advanced AI Capabilities
Partner Management & Channel Enablement

Frost & Sullivan Announces First Customer Contact VIRTUAL

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Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Center Communications-as-a-service Platform, and Competitive Strategy
Gamification

Customer Contact VIRTUAL: A Frost & Sullivan Executive MindXchange

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Become an Expert in Building Effortless and Efficient Experiences for Customers
Sales & Marketing

Become an Expert in Building Effortless and Efficient Experiences for Customers

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