COVID-19

JRNI, a leading SaaS scheduling platform designed to optimize the customer journey through powerful personalized experiences both in-person and remotely, today announced the…
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In his keynote presentation at IBM's Think Digital event, IBM CEO Arvind Krishna urged companies to build resiliency into their businesses and their networks in response to the…
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AT&T unveiled its new AT&T Cloud Contact Center platform empowering businesses to rapidly and cost-effectively transform their customer experience through a superior omnichannel…
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 Contentful, the global leader in headless content management, announced a new partnership with BVA, a leading Shopify Plus agency. BVA will leverage Contentful’s newly released App…
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8x8, a leading integrated cloud communications platform provider, announced the London Borough of Barking and Dagenham selected 8x8 Contact Centre to transition the council’s entire…
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Mize, a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software, announced that IPC Systems, Inc. (IPC) had implemented Mize Returns…
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As a leading data, analytics, and technology company, Equifax and its affiliates support thousands of customers and millions of consumers across 27 countries. In recent weeks, Equifax…
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Ada, the leader in Automated Customer Experience (ACX), announced new findings from a commissioned study conducted by Forrester Consulting on behalf of Ada in March 2020 which found…
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The COVID-19 pandemic is forcing organizations around the world to scramble to overcome supply chain disruption and manage entirely unanticipated business continuity risks while keeping…
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Findings from an IBM  Institute for Business Value (IBV) survey of U.S. consumers reveals shifting personal behavior and preferences resulting from the COVID-19 pandemic. The study…
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