Conversation Excellence Lab

New Report from Balto’s Conversation Excellence Lab Surveys 400+ Contact Center Employees to…

STS News Desk Nov 1, 2022

Balto's Conversation Excellence Lab has published a new report investigating one of the most pivotal points of an agent's career: new-hire onboarding. The report, "How to Fix…
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Lead Distribution & Call Management

Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for…

STS News Desk Jul 27, 2022

The Index sources the most extensive set of AI-guided calls in the market — Balto's 140MM+ guided calls — to predict future trends. Balto, the #1 real-time guidance platform for…
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