contact centre

The partnership offers European enterprises comprehensive Teams solutions using Altigen’s suite of applications and services and Voxnube’s Cloud Calling expertise Voxnube, a UK-based…
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Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK Intellectual Property…
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Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been named a finalist 15 times across 12 categories in the…
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The contact centre and BPO firm announces its survey results in a co-marketed white paper regarding the future of outsourcing and shared services. DATAMARK, Inc., a global Contact…
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UK-based EMEA leadership team expands to support continued global growth Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams,…
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UK Government Local Authority Improves Digital Experience for Its Citizens with Integrated Cloud Communications and Contact Centre Solution 8x8, Inc., a leading integrated…
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TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced its won a 2021 European…
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70% of consumers across the U.S. and U.K. prefer to use a combination of channels simultaneously to find answers. 77% of contact centre employees say they sometimes or…
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Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more…
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Seed Group and Servion announce strategic partnership to facilitate the digital transformation of companies in the Middle East and further strengthen the UAE’s position among the…
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