Contact centers

New AI Service Automatically Summarizes Every Call and Chat for Contact Centers to Reduce Handle Time by 10% or More ASAPP, Inc., the artificial intelligence (AI) research-driven…
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Best-in-class AI provides ready-to-use sales and CX insights for CCaaS customers Balto, the #1 real-time guidance platform for contact centers, announces Industry Intelligence…
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Imagining the future involves the same capabilities as remembering the past. We are experiencing a shift in the consumer's mindset, and newfound expectations. Jon Arnold is a widely…
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Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money Balto, the #1 real-time guidance platform for…
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WiserOwl announces its rebrand and expanding mission to help US businesses recover the $75 billion lost each year in Contact Centers from poor customer service. WiserOwl (formerly…
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— Acuity Software Update Boosts Contact Center Workforce Connectedness and Effectiveness to Lift CX, EX, and Business Performance — TouchPoint One, the leading provider of employee…
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Largest-ever Series C funding for Contact Center AI helps Observe.AI cement its leadership position and propel continued industry-leading growth Observe.AI, an Intelligent Workforce…
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Cyara Automated CX Assurance Platform honored for exceptional innovation Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced that TMC,…
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TouchPoint One Contact Center Gamification Solution Creates Winning Bonds Between Customer Contact Agents and Senior Management to Boost Workforce Engagement, Retention, and Success …
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Bigtincan (ASX: BTH), the global leader in sales enablement automation, today announced the company has won a Silver 2022 Stevie® Award for the Sales Enablement Solution category in the…
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