Contact centers

With more than 30 years of experience, Miele will lead CallMiner’s sales organization to drive platform adoption, sales pipeline and revenue growth CallMiner, the leading provider of…
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Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance…
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7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services; announced today that it has received the "BPO of the Year" award at the CCW Excellence…
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Observe.AI is recognized as a leading solution for contact center and customer experience excellence Observe.AI , an Intelligent Workforce Platform that transforms contact centers…
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TrueServe™ is a leader in service transformation and enables organizations to reimagine their contact centers as innovative contributors to customer experience and overall business…
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NovelVox announces the release of a new, upgraded version of its Digital CX Platform, CXInfinity for Cisco, Avaya, Genesys, and Amazon Connect Contact Centers. NovelVox’s digital…
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Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest feature will enable contact center…
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LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations SuccessKPI, Inc., a cloud-native contact center customer experience insight…
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Customer Contact Performance Transformation Leader to Present Latest Agent Coaching, Gamification, Quality Management, and Business Optimization Capabilities at Caesars Forum June…
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New LiveVox and Salesforce Integration Simplifies Next-Generation Unified Communication for Customer Service and Lead Generation Teams LiveVox Holdings, Inc., a leading cloud-based…
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