Contact centers

Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact…
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Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation…
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CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent engagement and deep-dive insights with ground-breaking analytics…
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ISG Provider Lens™ report shows providers facing work-from-home challenges while COVID-19 changes consumer behavior and drives cloud contact center adoption Amid major…
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The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new technologies to address shifts in demand and…
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TCN’s newest addition to its cloud-based call center software solution offers an internal chat application for easier communication between managers and agents. TCN,…
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SAP recognized that DaVinci meets qualifications to integrate with SAP Cloud solutions AMC Technology announced today that DaVinci 7.0, a leading iPaaS platform with…
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Twilio Build Partner Program expands to bring enterprise customers to market faster with customer engagement solutions built for the new normal Twilio, the leading cloud communications…
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DVSAnalytics, a leading provider of workforce optimization software for contact centers, shines a spotlight on its enhanced cloud contact center offerings at Customer Contact Week.…
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SmartAction, a leading provider of AI-powered virtual agents for contact centers, announces its promotion of Gary Davis from President to Chief Executive Officer. Prior to President and…
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