Contact centers

Joins network of Experience Builders transforming customer engagement with solutions that leverage Avaya OneCloud™ UCaaS and CCaaS capabilities NovelVox announced it has…
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Balto, the #1 Real-Time Guidance Platform for contact centers, has crossed a major milestone for conversational AI technology: the Real-Time Guidance platform has successfully guided…
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New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Calabrio, the customer experience intelligence…
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Incentivizing and engaging agents results in big leaps in performance and a subsequent rise in customer satisfaction, finds Frost & Sullivan The COVID-19 pandemic caused a…
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The Company will showcase its platform of pre-integrated, out-of-the-box solutions that deliver a superior customer and agent experience for contact centers LiveVox Holdings, Inc. , a…
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Customer care works on voice and instant chats. If you give your customer a choice between chat and a voice call, the customer would mostly prefer the latter. Voice has long been your…
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Transcom Worldwide AB, a global customer experience specialist providing customer care, sales, technical support, and credit management services through a network of contact centers…
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ISG Provider Lens™ report says work-from-home requirements and a growing consumer preference for digital channels over voice calls have permanently changed the industry Contact centers…
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A St. George-based provider of a comprehensive cloud-based call center platform, TCN’s Top Workplaces honor is based on anonymous feedback by its employees TCN, Inc., a…
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Company's new product strategy delivers transformative agent empowerment powered by world-class AI engine and Conversation Intelligence As part of its recent market and…
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