contact center

Lifesize recognized in 2021 Gartner Magic Quadrant for Contact Center as a Service Lifesize, Inc., a leader and global provider of cloud contact center and video meeting…
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New Calix Support Cloud mobile capabilities automatically adapt to field technicians’ mobile devices to provide them market-leading visibility and real-time insights into…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Key Travel has delivered an enhanced omnichannel…
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Digital-first travel company deploys Bright Pattern Contact Center software to drive sales and improve customer experience using chat, messengers, SMS, in-app messaging, and voice.…
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London, UK based Software development business Uboss has completed its latest deployment providing a full Broadworks and Webex provisioning service to Novum Networks, increasing its…
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CallTower’s Teams Direct Routing meets the unique and evolving requirements of both commercial enterprise and secure Department of Defense contractors CallTower, a global leader in…
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For the fourth consecutive year, Five9 is positioned as a leader and achieved high strength ratings for strategy, performance, and reach Five9, Inc., a…
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NCRi expands its CX Contact Centers to 12 locations across the globe. Canadian-based NCRi, the well-established Customer Experience Management (CXM) services Provider and Global…
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Verint®, The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share…
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Following a period of significant growth, Humach has announced the appointment of Chief Strategy Officer, Randy Feger, to President. In his new role, Randy will be responsible for…
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