contact center

Yeastar, the world's leading provider of Unified Communications (UC) solutions, today announced strategic plans for its contact center solution at Yeastar Day 2023 Virtual. Earlier this…
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New funding from Goldman Sachs Asset Management, Telcom Ventures, Schechter Private Wealth, Safar Partners, and Lions Capital will fuel innovations aimed at reducing employee…
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Global enterprises benefit from the company’s enhanced generative AI-powered cloud platform that makes it easy to transform contact centers into fast, accurate, and personalized…
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Native Capabilities Now Allow Contact Center Agents to Elevate Customer Interactions Directly to Video from 8x8 Agent Workspace 8x8, Inc., a leading integrated cloud contact…
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Call center quality assurance provider attracts world-class leadership to reinforce global expansion strategy EvaluAgent, a leader in contact center quality assurance and performance…
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Generative AI has brought a face of change for modern businesses. And while this technology has the potential to revolutionize your industry, everyone is wondering if it is safe.…
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Bright Pattern has officially developed a trusted partnership with MoData to create a seamless customer experience through the delivery of world class CX with an emphasis on emerging…
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Cramer was most recently an executive at Gong and Dynamic Signal Cresta, a leading provider of Generative AI for intelligent contact centers, today announced that Silicon Valley…
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Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers Verint, The Customer Engagement Company, and Five9,…
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Kore.ai Study Shows that the Latest AI-Driven Intelligent Virtual Assistants can Boost Agent Loyalty, Productivity & Job Satisfaction New research from Kore.ai, the world's leading…
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