contact center

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement 8x8,…
Read More...

IDX's Customer Service Team distinguished as front-line customer service team of the year IDX, a leading privacy platform and data breach response provider, announced they are the…
Read More...

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Hardy Myers has assumed the role of Senior Vice…
Read More...

Playvox adoption increased by 30 percent due to its rapid time-to-value and unique actionable insights. Playvox, the leading provider of workforce engagement management solutions for…
Read More...

NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers NICE announced that it has been recognized as…
Read More...

ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, was recognized with a Silver Stevie® Award in the Call Center and…
Read More...

ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies, today announced it has expanded its footprint in Latin America with the opening of its new,…
Read More...

Client Success Team Leader recognized as Best Use of Technology in Customer Service – Telecom in 2022 CallTower, an international leader in delivering cloud-based enterprise-class…
Read More...

Alvaria provides exceptional and cost-effective outbound campaign management tools that substantially enhance customer experience in the contact center industry. Based on its recent…
Read More...

DALBAR is excited to announce that AIG Life & Retirement has earned DALBAR's Customer Experience Excellence Award for the third consecutive year. This award recognizes the work…
Read More...