contact center

Vendors selected for the "Hot Vendor" report are noteworthy, visionary and innovative Cresta, a pioneer of real-time intelligence for contact centers, announced it has been included in…
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Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category. Bright…
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New white paper explores potential contact center challenges to adopt updated security standards PCI Pal, the global provider of secure payment solutions, releases a comprehensive…
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AI-driven Customer Experience Contact Center leader helps partners drive greater business and customer value, faster, with a new global ecosystem program. SuccessKPI, Inc., a leading…
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Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind…
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The Charlotte-based company will grow to 75 employees in two hemispheres Cloverhound, a U.S.-based contact center and collaboration company, today announced the acquisition of…
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Cloud Communications Provider's Customer Success Orientation Team Wins for Launching 90-Day Customer Success Program Broadvoice, a provider of hosted voice, unified communications…
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Global kitchen tap manufacturer integrates telephony and secure payment solutions to future-proof communications and ensure ongoing adherence with payment compliance standards…
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Leading Cloud Contact Center Provider Lures Industry Experts Away From Five9 with Innovation and Rapid Growth UJET, Inc., the world’s most advanced contact center…
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Playvox, the leading CRM-connected omnichannel contact center provider of Workforce Engagement Management solutions, is launching its new Capacity Planner solution at the Society for…
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