contact center

Leading manufacturer of professional cleaning equipment will harness power of artificial intelligence to clear a path towards better agent and customer experiences Talkdesk, Inc., a…
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Group Elite receives double win for Innovative Verint/Salesforce Add-on and Services and Support Partner of the Year. Group Elite, a world leader in contact center services, was…
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Member Services Team Recognized for Superior Contact Center and Customer Experience Performance Demonstrating its dedication to providing members with a high-quality experience…
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Join the ROI webinar to learn how to deliver customer service that drives loyalty, maximizes lifetime value and turns customers into advocates. Research shows that 72% of customers…
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Collaboration Enables Unified Mobile and Omnichannel CX DialMyApp, a leader in the Digital Transformation space, announced today its technology partnership with Thrio, Inc.,…
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The enhancements and improved platform flexibility enable leading organizations to deliver enhanced customer experience and provide deeper agent support Cogito, the leader in…
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7.ai Engagement Cloud™ natural, effortless, omnichannel interactions are proven to boost customer loyalty, agent productivity, and company profitability. 7.ai, Inc., a recognized…
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Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces the release of new integrations for Genesys Cloud CX and…
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Disruptive Contact Center Platform Recognized for Innovative Use of AI and Industry’s First Cloud-to-Cloud Failover Solution UJET, Inc., the world’s most secure, reliable, and…
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Joins network of Experience Builders transforming customer engagement with solutions that leverage the capabilities of Avaya's OneCloud™ platform T-Metrics announces it has been…
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