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Tag: Contact Center Workforce

TouchPoint One Unleashes Supervisor Potential with AI-powered Sidekick Agent Coaching Solution Update
Gamification

TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance

STS News Desk -
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Sell in More Places with Maropost, CrescoData and Kogan NZ
Partner Management & Channel Enablement

TouchPoint One and Five9 Integration Empowers the Contact Center Workforce with an Integrated and Advanced Coaching, Engagement, and Performance Management System

STS News Desk -
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Multi-Billion Dollar Health Insurance Company Improves Efficiency of Remote Contact Center Workforce with Bright Pattern
Artificial Intelligence (AI)

Multi-Billion Dollar Health Insurance Company Improves Efficiency of Remote Contact Center Workforce with Bright Pattern

STS News Desk -
0
NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
Lead Distribution & Call Management

NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting

STS News Desk -
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