contact center solutions

- New bookings growth up nearly 130 percent for Genesys Cloud and more than 70 percent for Genesys Engage Cloud and Subscription year over year; company adds 800+ new customers during…
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Alianza, Inc., the full stack cloud communications platform for service providers, announced today the closing of its acquisition of CounterPath Corporation, a Vancouver-based provider…
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Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google…
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Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service Genesys, a global leader in cloud customer…
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Creation of New Role Drives Enquire to the Forefront of Senior Care Data Security Enquire, a leading provider of cloud CRM, marketing automation, and contact center…
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Fusion BPO, the leading provider of global BPO services, today announced the launch of its new corporate brand identity and redesigned logo. These changes come as the company is…
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Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330 million people in the U.S. Genesys,…
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New Genesys Digital business unit led by Barry O'Sullivan builds on the company's leadership in customer experience and AI Genesys, a global leader in cloud customer experience and …
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NICE (Nasdaq: NICE) today announced that it has partnered with Symphony, a Sykes company, to expand deployment of robotic process automation, and in particular attended automation,…
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Genesys, the global leader in cloud customer experience and contact center solutions announced it is working with Adobe to help organizations break down data siloes between marketing,…
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