Contact Center software

Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day Amazon Web Services, Inc. (AWS), an Amazon.com, Inc.…
Read More...

The wholesaler known for providing exceptional customer experience uses Bright Pattern Contact Center software for omnichannel customer experience in Latin America Bright Pattern, a…
Read More...

Newest features enhance Chat, Email and Remote Agent Functionality With a mission to help their clients set the highest standard for customer service experience, Tampa-based software…
Read More...

NobelBiz just released its second e-book on the subject of On-premise vs. Cloud Contact. How to choose the right technology for your organization? Deciding between on-premise and…
Read More...

TrustRadius has recognized Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, with 2021 Top Rated Awards for Call Center Workforce Optimization and…
Read More...

G7 Strategy Group improves the efficiency of outbound campaigns reaching over 2 million constituents in record time for the 2020 census Bright Pattern, a leading provider of…
Read More...

Convoso, cloud-based outbound call center systems provider, has significantly upgraded the platform’s voicemail detection accuracy, speed, and flexibility to help customers improve…
Read More...

One of the world's largest food and beverage companies chooses Bright Pattern Contact Center over Genesys and Avaya for its Latin American contact centers to fuel growth Bright…
Read More...

SaaS innovator of call center software continues building leadership to drive explosive growth trajectory with new VP appointments in Sales, Engineering, and Customer Success.…
Read More...

Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management…
Read More...