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Tag: Contact Center Performance

IR Joins the Genesys AppFoundry Program Unlocking Next-Level Contact Center Performance
Forecasting & Performance Management

IR Joins the Genesys AppFoundry Program Unlocking Next-Level Contact Center Performance

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Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns
Lead Distribution & Call Management

8×8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace

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LiveVox Hires 8x8 and Avaya Industry Veterans to Fuel Continued Expansion
Lead Distribution & Call Management

LiveVox Hires 8×8 and Avaya Industry Veterans to Fuel Continued Expansion

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Resistance to New Technologies Hinders Enablement Adoption Among Multi-Generational Workforces, Seismic Survey Finds
Artificial Intelligence (AI)

ibex Adds Social Reputation Management Solution to Wave X Platform

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CXone Analytics Boosts Contact Center Performance and Extreme Agility
Forecasting & Performance Management

CXone Analytics Boosts Contact Center Performance and Extreme Agility

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InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource
Forecasting & Performance Management

InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource

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