Contact Center Performance

The association benefits customers by effectively monitoring their contact center performance and productivity.  IR , a leading provider of global performance management and…
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8x8 Inc., a leading integrated cloud contact center and unified communications platform provider, announced that since its launch in March 2023 8x8 Supervisor Workspace has been…
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Bobby Hall to lead Global Channel Sales and Paula Morton appointed VP of Sales Engineering LiveVox, a proven cloud CCaaS platform built to transform contact center performance,…
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ibex , a leading global provider of CX technologies and outsourcing solutions, today announced the launch of its new social reputation management solution. The new technology is a…
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CXone Performance Analytics integrates with Salesforce Einstein to improve agent performance and customer experience NICE inContact, a NICE business (Nasdaq: NICE), …
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Intellecta™ from OnviSource Enables InfoCision to Discover Their Customers’ Sentiment, Trend and Behavior, as well as Improving First Call Resolution, Automating QA OnviSource…
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