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Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences
Artificial Intelligence (AI)

Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences

STS News Desk -
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Enterprises Give Providers Higher CX Scores but Demand More Innovation, ISG Study Shows
Artificial Intelligence (AI)

Hybrid Work, AI Tools Shake Up Australian Contact Centers

STS News Desk -
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Iterum-Recognized-by-Frost-_-Sullivan-for-Delivering-Superior_-Seamless-and-Effortless-Customer-Experience
Sales & Marketing

Iterum Recognized by Frost & Sullivan for Delivering Superior, Seamless and Effortless Customer Experience

STS News Desk -
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Salesforce Announces Appointment of Three New Independent Directors
Lead Distribution & Call Management

MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

STS News Desk -
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