Contact Center Leaders

New GenAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders rapidly drive value with effortless configurability and fast implementation…
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Advanced search, real-time analytics, improved dashboards and more updates across the CallMiner product suite deliver improved outcomes in the contact center and enterprise-wide…
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Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI Cresta, a leading provider of generative AI for intelligent…
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8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center…
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Majority of Leaders Are Preparing for an Economic Downturn by Investing in Technology Replicant, the leader in the Contact Center Automation market, released a benchmark report on The…
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Centrical report finds over 50% of contact centers will add gamification, want to reduce attrition rates, and more. Centrical, a global SaaS company, and pioneer of a next-generation…
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UJET Partners with CCMA to Identify and Eliminate Barriers in Contact Center Innovation UJET, Inc., the world’s most advanced cloud contact center provider, shares new research…
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Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative Replicant, the leader in the Contact Center Automation market, announced today that it has been…
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Award-Winning BPO Innovator to Host an Exclusive Luncheon for CX Leaders  ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology…
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2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future LiveVox Holdings, Inc. , a leading…
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