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Tag: contact center industry

Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Artificial Intelligence (AI)

Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

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NICE Named the Technology Leader in the 2022 SPARK Matrix for Customer Journey Analytics (CJA) Report
Digital workspace platforms

NICE Named 2022 Company of the Year in the North American Contact Center Industry by Frost & Sullivan

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TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator
Lead Distribution & Call Management

TCN Named a Finalist in ContactCenterWorld’s 2021 Global Top Ranking Performers Awards for Best Technology Innovation Vendor: Live Agent Support Solution

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